Claims Services

An insurance claim is the defining moment for our service – the moment when we deliver on our promise.
At Allianz Global Corporate & Specialty (AGCS), we are committed to deliver superior claims experience to our customers: before, during and after a loss. 

It’s when a loss occurs that you really need your insurer to act – promptly and unbureaucratically. A coordinated approach to global claims management is the key. Fast claims services and efficient claims handling is essential to help our clients resume their operations and manage their day-to-day business as quickly as possible.

AGCS fields a dedicated team of experts, highly respected in the market. We have many years of experience and expertise in managing claims in all our lines of business.

650+ experts in worldwide locations, exlusively on industrail, corporate and specialty claims
10+ years average claims adjusting experience of our handlers
165,000+ claims handled per year
€4bn+ average annual claims payments

Our claims team is acting at the forefront of AGCS to ensure timely communication, transparency, outstanding service delivery and swift resolution.

16 Claims Global Practice Groups with the top experts from our global organisation ensure the settlement of large complex claims, e.g. for cyber, business interruption or class actions.

Be there when you
need us

We will respond quickly upon discovering your loss:

  • Acknowledge your claim notification and provide contact details
  • Ensure that an expert contacts you to discuss the next steps in the event of a large loss
  • Give you certainty about your coverage as early as possible
  • Support you with fast claims payments - in a major first-party loss we will always consider interim payments
Highly experienced professionals
The right expert will be dedicated to your claim and listen to your needs. They will work in close cooperation with a dedicated global claims team and qualified service providers. 
Partner with you to find solutions
We are flexible and solution-focused. Our approach is straight-forward and always mindful of your needs. We will work with you to come up with the best solution.
Keep you

We will communicate with you proactively and:

  • Explain the claims process and how your policy will respond before outlining the next steps and timeframes
  • Clearly explain what is covered
  • Request information in a timely and clear fashion and keep you up to date with claims developments

We never forget that claims are more than just a financial obligation – they are the opportunity to repay our clients’ trust.

To find the right solution for our clients, we work in close cooperation with them and their brokers, fielding an integrated team involving our claims experts, underwriters, risk consultants and other client service specialists.

We pride ourselves in providing technical insight and experience coupled with transparency and excellent communication. We are flexible to adjust to each client’s individual situation, offering local delivery with global support.

Our claims team is at the heart of our service. This is why we field one of the strongest specialist claims teams of any major insurer.

  • Strength in depth: more than 650+ experts in worldwide locations – focusing exclusively on industrial, corporate and specialty claims
  • Experienced: average claims adjusting experience of more than 10 years means that our claims handlers are respected experts in their field
  • Technically qualified: AGCS staff include engineers, lawyers and specialists such as master mariners or pilots
  • Connected: long-established relationships with leading external experts such as lawyers and loss adjusters
  • Coordinated: Global practice leaders ensure internal coordination and best practice; local teams deliver claims services in client locations 
AGCS strikes the balance between local expertise and global knowledge. With the Regional Heads of Claims able to answer all geographical questions and the technical claims experts familiar with the specific requirements, we can offer you comprehensive support at all times.

Our Regional Heads of Claims are your first points of contact within the defined regions and corresponding countries.

Technical excellence is one of our key pillars at AGCS. Our technical claims team is organized into 16 Global Practice Groups (GPGs) led by long-standing experts with extensive know-how, market insights and experience in each specialty to deliver superior services for large, complex claims.
Financial strength backed by
strong ratings
Network to service clients in 200+
countries and territories
Manager of 2,800+ global programs for international insurances
A tradition of excellence, 100+ years of technical expertise
Wide range of dedicated risk consulting services by our engineers
We field one of the strongest claims teams of any global insurer
92m customers globally – we insure over three quarters of the Fortune 500®
4,000+ employees in over 30 countries and 50 offices worldwide
Part of the Allianz Group, a leading financial services provider
ESG integrated into our underwriting via industry-leading rules and tools
Allianz Group is a founding member of UN Net-Zero Insurance Alliance
The Allianz Group offers a wide range of products, services, and solutions in insurance and asset management and operates as an international insurer on almost every continent.
With our worldwide network, Allianz Global Corporate & Specialty (AGCS) is one of the very few global insurers with an exclusive focus on the needs of global corporate and specialty clients.