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Claims Services

An insurance claim is the defining moment for our service – the moment when we deliver on our promise.
At Allianz Global Corporate & Specialty (AGCS), we are committed to deliver superior claims experience to our customers: before, during and after a loss. 

It’s when a loss occurs that you really need your insurer to act – promptly and unbureaucratically. A coordinated approach to global claims management is the key. Fast claims services and efficient claims handling is essential to help our clients resume their operations and manage their day-to-day business as quickly as possible.

AGCS fields a dedicated team of experts, highly respected in the market. We have many years of experience and expertise in managing claims in all our lines of business.

Claims services

How to file a claim

What you can expect from us

AGCS Claims at a glance

650+ experts in worldwide locations, exlusively on industrail, corporate and specialty claims
10+ years average claims adjusting experience of our handlers
165,000+ claims handled per year
€4bn+ average annual claims payments

Our claims team is acting at the forefront of AGCS to ensure timely communication, transparency, outstanding service delivery and swift resolution.

16 Claims Global Practice Groups with the top experts from our global organisation ensure the settlement of large complex claims, e.g. for cyber, business interruption or class actions.

Our promise to you

How we approach claims

Be there when you
need us

We will respond quickly upon discovering your loss:

  • Acknowledge your claim notification and provide contact details
  • Ensure that an expert contacts you to discuss the next steps in the event of a large loss
  • Give you certainty about your coverage as early as possible
  • Support you with fast claims payments - in a major first-party loss we will always consider interim payments
Highly experienced professionals
The right expert will be dedicated to your claim and listen to your needs. They will work in close cooperation with a dedicated global claims team and qualified service providers. 
Partner with you to find solutions
We are flexible and solution-focused. Our approach is straight-forward and always mindful of your needs. We will work with you to come up with the best solution.
Keep you
informed

We will communicate with you proactively and:

  • Explain the claims process and how your policy will respond before outlining the next steps and timeframes
  • Clearly explain what is covered
  • Request information in a timely and clear fashion and keep you up to date with claims developments

We never forget that claims are more than just a financial obligation – they are the opportunity to repay our clients’ trust.

To find the right solution for our clients, we work in close cooperation with them and their brokers, fielding an integrated team involving our claims experts, underwriters, risk consultants and other client service specialists.

We pride ourselves in providing technical insight and experience coupled with transparency and excellent communication. We are flexible to adjust to each client’s individual situation, offering local delivery with global support.

Insurance is truly a people business

Our claims team

Our claims team is at the heart of our service. This is why we field one of the strongest specialist claims teams of any major insurer.

  • Strength in depth: more than 650+ experts in worldwide locations – focusing exclusively on industrial, corporate and specialty claims
  • Experienced: average claims adjusting experience of more than 10 years means that our claims handlers are respected experts in their field
  • Technically qualified: AGCS staff include engineers, lawyers and specialists such as master mariners or pilots
  • Connected: long-established relationships with leading external experts such as lawyers and loss adjusters
  • Coordinated: Global practice leaders ensure internal coordination and best practice; local teams deliver claims services in client locations 

We are organized in two dimensions

AGCS strikes the balance between local expertise and global knowledge. With the Regional Heads of Claims able to answer all geographical questions and the technical claims experts familiar with the specific requirements, we can offer you comprehensive support at all times.

Regional claims teams


Our Regional Heads of Claims are your first points of contact within the defined regions and corresponding countries.
your regional claims contact

Global practice groups


Technical excellence is one of our key pillars at AGCS. Our technical claims team is organized into 16 Global Practice Groups (GPGs) led by long-standing experts with extensive know-how, market insights and experience in each specialty to deliver superior services for large, complex claims.

Your regional claims contacts

Volker Ziegs
Regional Head of Claims Asia Pacific
+65-6395-3864 Email
Rainer Bartzsch
Regional Head of Claims CEE, Head of Claims Marine CEE
+49-403-6173-679 Email
Sébastien Saillard
Regional Head of Claims Mediterranean & Africa
Find your claims contacts
Rogerio Lopes
Regional Head of Claims Ibero/LatAm
+55-11-3527-0230 Email
Tom Major
Regional Head of Claims London & Nordics
+44-20-3451-3077 email
Frank Sapio
Regional Head of Claims North America
+1-800-870-8857 Email Report a claim

News & insights from the claims area

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Interview with Chief Claims Officer Thomas Sepp

“We do not expect a major wave of claims”
Russia’s war in Ukraine continues unabated, and the potential impact on the insurance industry is increasingly coming into question. Hundreds of leased jets are grounded in Russia, and in Ukraine, the fighting has damaged or destroyed not only residential areas, but also corporate buildings and factories. Thomas Sepp outlines how the situation in Ukraine and the sanctions against Russia are affecting AGCS’ business.
read more

Report

COVID-19: Changing claims patterns
The coronavirus outbreak has posed a unique test for commercial insurance claims. Historical patterns have been upended, while claims teams have had to maintain service levels during a period of significant operational challenges. This report identifies some of the new claims trends that have materialized as a result of the virus, assesses the prospect for future notification activity and highlights how claims teams have responded in this new environment.
read more
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Report

Aviation trends post Covid‑19
“Rusty” pilots, “air rage”, new routes, new generation aircraft and even insect infestations – airlines and airports will face some novel challenges as they turn their attentions toward restoring normal operations after being mothballed during the Covid‑19 pandemic.
FIND OUT MORE
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Interview with Chief Claims Officer Thomas Sepp

“Many changes in society and business have accelerated”
“The coronavirus outbreak has reduced risk in some areas while, at the same time, changing and heightening it in others. The wider changes in society and industry brought about and accelerated by the pandemic are likely to have a long-term impact on claims patterns and loss trends in the corporate insurance sector,” says AGCS Chief Claims Officer Thomas Sepp.
read more

More news, reports and hot topics

Webinar on July 5, 2022

Maritime trends to watch

What are the latest loss trends and risk challenges for the maritime sector? Join us for a one-hour webinar hosted by AGCS experts.

Read more

Expert risk article

Civil unrest

Businesses should prepare for a rise in civil unrest incidents as the cost-of-living crisis follows hard on the heels of the Covid pandemic.

Read more

Global | Press release

Rise in social unrest incidents

The Covid pandemic is followed by a cost-of-living crisis. An increase in social unrest is therefore likely.

Read more

Expert risk article

Atlantic hurricane season outlook

We review the 2021 hurricane season and preview 2022 based on our own forecasts and additional analysis from major international hurricane forecasting institutes.

Read more

Global | Press release

Atlantic hurricane season outlook

The hurricane season in the Atlantic basin officially starts on June 1. After several years of above-average seasons, what is the forecast for this year?

Read more

Interview with Chief Claims Officer

War in Ukraine: Potential impact

Russia’s war in Ukraine continues unabated, and the potential impact on the insurance industry is increasingly coming into question.

Read more

Expert risk article

ESG in the construction industry

We highlight some environmental-related risk challenges in planning, process and coordination for construction and design professionals.

Read more

Expert risk article

Covid, crew and congestion

The impact on the welfare of crews and the boom in shipping and port congestion, raises potential safety concerns for the marine insurance sector.

Read more

Expert risk article

Climate change

When decarbonizing the industry, it is essential that the transition to low-carbon shipping does not create new risks with unintended consequences.

Read more

Expert risk article

The problem with bigger ships

A number of recurring themes have emerged in major incidents in recent years, many of which are a consequence of the increased size of vessels.

Read more

Expert risk article

Impact of Ukraine war on shipping industry

The war has caused widespread disruption to global shipping, and is likely to exacerbate ongoing challenges.

Read more

Global | Press release

Safety and Shipping Review

Shipping losses fall, but Ukraine war, costly issues with large vessels, the shipping boom, and sustainability concerns muddy the waters.

Read more

Report

Safety and Shipping Review

The annual report identifies loss trends and developments in shipping losses, risk challenges and safety.

Read more

Global | News

New underwriting guidelines for oil & gas

Allianz has published new guidelines for investments and insurance for oil & gas companies.

Read more

MEDA | Press release

Appointment

Tiphaine Paquin will be appointed as Regional Head of Marine Claims for AGCS for Mediterranean & Africa effective April 1, 2022.

Find out more

AGCS is here to partner with you

What you can expect from us

Market leading capacity to handle the largest risks
Financial strength backed by
strong ratings
Network to service clients in 200+
countries and territories
Manager of 2,800+ global programs for international insurances
A tradition of excellence, 100+ years of technical expertise
Wide range of dedicated risk consulting services by our engineers
We field one of the strongest claims teams of any global insurer
92m customers globally – we insure over three quarters of the Fortune 500®
4,000+ employees in over 30 countries and 50 offices worldwide
Part of the Allianz Group, a leading financial services provider
ESG integrated into our underwriting via industry-leading rules and tools
Allianz Group is a founding member of UN Net-Zero Insurance Alliance

Allianz Group companies

The Allianz Group offers a wide range of products, services, and solutions in insurance and asset management and operates as an international insurer on almost every continent.
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AGCS offices

With our worldwide network, Allianz Global Corporate & Specialty (AGCS) is one of the very few global insurers with an exclusive focus on the needs of global corporate and specialty clients.
Find the nearest AGCS office to you